Overview
Unicorn Media Services operates as a reseller platform providing access to digital services and subscriptions sourced from third-party providers. All services offered on our website are digital and delivered electronically after successful payment confirmation.
This policy explains how refunds, replacements, and service-related issues are handled.
Refund Policy
Due to the digital nature of our services and immediate activation after purchase, refunds are generally not available once a service has been delivered or activated.
We encourage users to review service descriptions, duration, and requirements carefully before completing a purchase.
In exceptional cases where a service cannot be delivered as described, we may review the issue and determine an appropriate resolution at our discretion.
Replacement Policy
In place of refunds, Unicorn Media Services may offer service replacement when a verified issue occurs within the applicable service period.
Eligible Replacement Scenarios
A replacement may be considered if:
- The service cannot be accessed after proper activation
- The service stops functioning during the covered period
- Access is interrupted due to a provider-side issue
- A verified technical error occurs during delivery
Each request is reviewed individually to ensure accuracy and fairness.
Service Coverage Period
Most monthly services include a limited coverage period of approximately 26–28 days, depending on the specific service and provider.
This coverage applies only to verified technical or access-related issues reported within the coverage period.
Coverage Limitations
Replacement may not be available if issues result from:
- Incorrect usage or failure to follow service guidelines
- Changes made by the user
- Issues reported after the coverage period
- External platform changes outside our control
How to Request a Replacement
To request assistance, users should:
- Contact support using the details provided on our Contact page
- Share order information and registered contact details
- Describe the issue clearly and provide relevant information if requested
Our support team aims to respond within a reasonable timeframe, though resolution time may vary depending on third-party provider response.
Fair Use
To maintain service quality, Unicorn Media Services may review usage patterns related to replacement requests. Repeated or inconsistent claims may be subject to additional verification.
Third-Party Services
As a reseller platform, service availability, features, and continuity depend on third-party providers. While we work with providers carefully, we do not control external platforms and cannot guarantee uninterrupted service in all cases.
Policy Updates
This policy may be updated periodically to reflect operational or legal changes. The most current version will always be available on this page.
Contact
For questions regarding this policy or assistance with an order, please contact us using the information provided on our Contact page.